Today’s ITSM winners are codeless, provide next generation SaaS,  deliver 50 percent reduction in TCO over three years, and offer agility, maintainability and dependability

In the week that the latest offering from Apple, iPhone Generation 4, sees light of day only a few days after sales of the iPad touchscreen tablet reached two million in the last 60 days, it got me thinking of how our perceptions have changed about usability, even ‘coolability.’

Portability is a given, and now we want touchability, and, given that the …

By 2017, analyst organization IDC predicts that 45 percent of all IT applications will be in the “cloud” or delivered via Software as a Service (SaaS). This is nothing less than a wholesale change in the way computing is delivered to the customer: from computing as a product to computing as a service.

SaaS has now become a tangible reality for enterprises. With SaaS providers such as Salesforce.com, heading for $2 billion in revenues, it is acceptable for organizations to consider SaaS as a realistic alternative to on-premise software.

One of the …