A recent blog post on the ITSM Portal by Sasha Gilenson looked ahead to the prospects for change and configuration management in 2011, and predicted the wider use of new delivery technologies like SaaS in the provision of solutions to solve traditionally complex enterprise-grade operations.

Gilenson suggested that the growth in virtualization and transition to the Cloud will mean a greater need for automated configuration control. It follows a major shift last year in the use of virtualization to reduce infrastructure costs and streamline operations, moving it beyond test and development …

Why skin deep, same code, different lipstick ‘solutions’ created by legacy vendors are inadequate for today’s agile and flexible businesses

Today’s enterprise organizations are looking to adopt codeless, fully integrated and customer-driven enterprise ITSM software solutions. Organizations want quick deployment and efficient service desk solutions that are highly configurable and are the real deal.

Yet with costs at a premium, today’s businesses are also being held hostage by their past buying decisions: many face significant challenges when trying to customize traditional legacy solutions to meet their dynamic business process needs.

At …

Janet Brassard from Alexandria in Virginia is the lucky winner of an iPad in the draw we held among respondents to our recent ITSM Solutions TCO survey.

The survey, which was answered by over 340 IT Enterprise executives and ITSM experts found that 49% of respondents agree the #1 long term cost is incurred by daily code tweaking, above maintenance and integration contracts.

It also revealed that:

• 43% don’t know how much unexpected cost coding adds, but 13% estimate it adds at least 50% of the initial …
  

A month ago, in ‘Facing Up to the Facts’  the Blog reported how the results of a global survey demonstrated the overwhelming sense of dissatisfaction evident with today’s ITSM solutions and the consequent need to have customizable, codeless and integrated alternatives.

Now, after nearly 350 respondents completed the EasyVista survey, the overall state of negative concern towards organizations’ current service desk solutions is even clearer – and the stats don’t lie.

The vast majority of respondents said they felt negatively towards their current service …

Clear Evidence Of Dissatisfaction With Today’s ITSM Solutions

They say there are lies, damned lies and statistics.

Sometimes though, there’s just no escaping the facts when it comes to understanding the challenges facing today’s ITSM solutions users, and their need for a true alternative.

According to the 2 first weeks’ results of a survey* conducted by EasyVista Inc. which was answered by over 340 IT Enterprise executives and ITSM experts across the globe, the overwhelming sentiments are unhappiness with their current solution, unawareness of how much additional …