A recent blog post on ITSM Portal suggested that while IT Service Management aims to develop best practices and processes that marry IT service delivery with business needs for operational efficiencies and financial benefits, ITSM products for data protection, encompassing backup, replication, retention, and recovery are rare.

The blog suggests that in these environments, data protection is a critical IT service with business, financial and operational impact, and organizations that choose to adopt data protection as an IT service, would be wise to implement Service Level Agreements (SLAs) governing …

Research by the Forrester group into the Total Economic Impact (TEI) benefits of using EasyVista has delivered some impressive return on investment (ROI) results.

Forrester’s analysis revealed a stunning 271 percent ROI over three years with payback within 12 months for one organization that deployed EasyVista on premise within its IT department.

These benefits were mainly generated from avoiding upgrade costs with regard to the legacy ITSM solution, development cost savings, simplified IT administration, headcount reduction within …