ITSM adoption is increasing and companies are looking for software tools that support their improvement initiatives.  They need solutions that take the complexity out of ITIL, and enable them to adapt to their changing business needs, whilst ensuring that they are standardizing service lifecycle processes and improving efficiency and cost management.

So, what do many organizations seeking to implement ITIL best practices look for when choosing an ITSM solution? Compatibility with PinkVERIFY of course.

EasyVista is the first-ever …

A recent post by Shirley Lacy of Connectsphere in the Vital Online Magazine suggests that the move to the Cloud will fundamentally depend on how individuals and organizations adapt their thinking to the new opportunities and ways of working.

What might help is ITIL, which provides best practices and models for managing services in the era of the cloud that will help people and organizations to adapt accordingly.

Cloud service providers offer the prospect of cost savings, improved productivity, easier implementations, less administration overhead …