When a new CIO comes on board this always causes ripples and concerns throughout the IT department, so we thought it would be helpful to share some tips on how to go about dealing with this change.

It is worth noting that if you have an established career in IT the chances are you’ll live through at least one CIO regime change if not more.  According to a Gartner Inc. survey of 1,527 CIOs, their average tenure in 2009 was four years and four months, a figure …

The HDI 2011 Conference & Expo is just around the corner and we’ll be there again this year, exhibiting in booth 322!

This year the show is being held from March 29 – April 1 2011 in Las Vegas, and is expected to draw around 1,600 IT service and technical support staff to discuss today’s most pressing service and support challenges.  The HDI Conference is known for highlighting game-changing strategies for achieving service management excellence.

So if you’re attending, why not drop by and see us, and see a demo of our …

At a time when IT is supposed to be getting simpler, less complex and easier to manage, more people are calling service desks for assistance than ever before, according to a study by the HDI, formerly the Help Desk Institute.

What HDI found is that the number of incidents reported to  service desks via chat, e-mail, telephone, self-help systems, social media, the Web and walk-ins is rising, with 67 percent of all service desk operations experiencing increases in 2010. And all this at a time, perhaps conveniently, when some …

It sounds like it could be the title of an art-house film title. In fact, ‘Codeless’ is one of the most compelling messages from Staff&Line – and it’s an aspect that captured the imagination of visitors to Staff&Line’s stand at the recent Pink Elephant exhibition and show in Las Vegas.

Two thirds of Total Cost of Ownership reduction in Software as a Service (SaaS) applications like EasyVista.com is generated by codeless customizations i.e. customization that is simply more accessible and less cumbersome than with conventional packaged software, …