A recent blog post on the ITSM Portal by Sasha Gilenson looked ahead to the prospects for change and configuration management in 2011, and predicted the wider use of new delivery technologies like SaaS in the provision of solutions to solve traditionally complex enterprise-grade operations.

Gilenson suggested that the growth in virtualization and transition to the Cloud will mean a greater need for automated configuration control. It follows a major shift last year in the use of virtualization to reduce infrastructure costs and streamline operations, moving it beyond test and development …

Forrester analyst Evelyn Hubbert is a specialist in infrastructure and operations and IT Service Management.  Her research also focuses on ITIL and the implementation of IT Service Management from a holistic or partial perspective, and she has more than 20 years of experience working with IT organizations in the definition and development of the IT service delivery processes and implementation.

That is why her views on IT Service Management are pertinent and relevant. In a blog post for Forrester, Hubbert suggested that for the last two years, the economy has …

A recent blog post on ITSM Portal suggested that while IT Service Management aims to develop best practices and processes that marry IT service delivery with business needs for operational efficiencies and financial benefits, ITSM products for data protection, encompassing backup, replication, retention, and recovery are rare.

The blog suggests that in these environments, data protection is a critical IT service with business, financial and operational impact, and organizations that choose to adopt data protection as an IT service, would be wise to implement Service Level Agreements (SLAs) governing …

Research by the Forrester group into the Total Economic Impact (TEI) benefits of using EasyVista has delivered some impressive return on investment (ROI) results.

Forrester’s analysis revealed a stunning 271 percent ROI over three years with payback within 12 months for one organization that deployed EasyVista on premise within its IT department.

These benefits were mainly generated from avoiding upgrade costs with regard to the legacy ITSM solution, development cost savings, simplified IT administration, headcount reduction within …