One of the earliest considerations during the adoption of ITIL by a corporation is establishing a starting point or roadmap from a list of greater than two dozen processes.  Several textbook examples of implementation strategies recommend customer-facing processes, such as change management, incident management or service level management.  While choosing an approach where end-user satisfaction with services is base-lined, measured and evaluated against improvement metrics and targets, there can be an often overlooked opportunity to deploy IT Asset Management and Configuration as a starting point.

IT Asset Management and Configuration can …

Consumer technologies, specifically the sleek user-friendly devices conjured by Apple and Google, have done what those of us weaned on green screens thought impossible – they have made technology desirable, but more importantly they have raised the profile of service management and in particular the need for robust asset and configuration management and the CMDB has moved even higher up the agenda.

With sales of smartphones up 72 percent in 2010 and mobile devices ringing cash registers to the tune of $1.6 billion last year according to analyst Gartner, consumer …

Recently we looked at the implications and issues that many IT departments face when a new CIO comes onboard and offered useful tips on how to manage and adjust to this. Now you have the tools to deal with such significant business change let’s take it one step further – how would you like to learn how to speak the language of your CIO and discover how talking the talk can actually help your IT department to successfully walk the walk.

At EasyVista we have always maintained that a positive and …

When a new CIO comes on board this always causes ripples and concerns throughout the IT department, so we thought it would be helpful to share some tips on how to go about dealing with this change.

It is worth noting that if you have an established career in IT the chances are you’ll live through at least one CIO regime change if not more.  According to a Gartner Inc. survey of 1,527 CIOs, their average tenure in 2009 was four years and four months, a figure …

With IT departments under increasing pressure to deliver a complete service to businesses – one that both maximises staff efficiency and lowers total cost of ownership – EasyVista decided that it was crucial to offer customers a solution to this problem.

This week, we announced that we’ve integrated EasyVista with LogMeIn Rescue, a web-based remote support application that will enable our customers to collaborate in real-time with end users, whilst streamlining support and incident management operations.

EasyVista’s codeless SaaS ITSM combined with LogMeIn Rescue’s remote support capabilities means that …