Attention all French speakers! On September 28, 2010 at 10h00 (GMT+1), EasyVista and guest Talisker Consulting invite you to a 45-minute webinar centered around the promotion of your IT Department performance . Pre-sales manager Loïc Besnard and guest speaker Maud Giraudeau will advise on how to better communicate your IT Services and improve your communication within your organisation.

Agenda

• Panorama and Perspectives, by Talisker Consulting
• EasyVista’s Self-Service Portal: a showcase of available IT services and communication tools
• EasyVista Continual Service Improvement: giving visibility to the effectiveness …
  

Janet Brassard from Alexandria in Virginia is the lucky winner of an iPad in the draw we held among respondents to our recent ITSM Solutions TCO survey.

The survey, which was answered by over 340 IT Enterprise executives and ITSM experts found that 49% of respondents agree the #1 long term cost is incurred by daily code tweaking, above maintenance and integration contracts.

It also revealed that:

• 43% don’t know how much unexpected cost coding adds, but 13% estimate it adds at least 50% of the initial …
  

A recent post by Shirley Lacy of Connectsphere in the Vital Online Magazine suggests that the move to the Cloud will fundamentally depend on how individuals and organizations adapt their thinking to the new opportunities and ways of working.

What might help is ITIL, which provides best practices and models for managing services in the era of the cloud that will help people and organizations to adapt accordingly.

Cloud service providers offer the prospect of cost savings, improved productivity, easier implementations, less administration overhead …

A month ago, in ‘Facing Up to the Facts’  the Blog reported how the results of a global survey demonstrated the overwhelming sense of dissatisfaction evident with today’s ITSM solutions and the consequent need to have customizable, codeless and integrated alternatives.

Now, after nearly 350 respondents completed the EasyVista survey, the overall state of negative concern towards organizations’ current service desk solutions is even clearer – and the stats don’t lie.

The vast majority of respondents said they felt negatively towards their current service …

A recent blog post by Praecipio Consulting had some interesting thoughts about the link between two of the most important areas for businesses: IT Service Management (ITSM) and Cloud Computing. OK, they may not always appear together in the same discussion – but the reality is that one can’t be done well without the other. Integrating the two is especially important as we move further into what is likely to be a fundamental shift toward Cloud Computing.

There is an array of definitions and services evolving around Cloud …